Stoke Mandeville Stadium - Aylesbury

M A.

Very poor from the new operator Serco or More leisure Ltd. or More Leisure Community Trust LTD, it is not even clear which organisation is managing this facility. The prices have gone up in comparison to few months ago and the service levels have gone down, the website is the worst in its class, no information and most of the links don't even work. The staff members are very rude, unhelpful and unaware that they are not fit for the purpose. The facilities at Stoke Mandeville stadium are used by the wider local community and therefore it is very important that such organisations are not allowed to operate in the way the new operator has started. Further update, the facilities in the hall are appalling. The lights do not work, roof leaks, floor is left dirty, heating is broken, staff have no clue what to do or how to respond to these issues. I spoke to Hannah at the reception to raise these issues as the manager was not available and she said that a response will be sent to my email address but nothing has come through, have been waiting for over two weeks. Have clicked some recent photos (28 Dec 22) for all to see the proof. Update 2024: Water leakage from the top (roof) continues. There is no one to take a call at the reception on 01296 484848. People have called for days, but no one picks the phone. It is getting worse. Badminton courts are setup by untrained staff who aren't even aware of badminton as a sport, complete shambles. These images show the pathetic court setup (the pole is inside the lines, the net is tied too high above the poles, etc.), so I'm including them as evidence.

Hayley R.

I Use Stoke Mandeville badminton courts due to my original place not doing it anymore. The courts are not well managed and unfortunatley the time I play, there is usually a dance class the other side of courts (separated by a curtain) the music is loud and the therefore the courts are noisy, it's echoes and is quite off putting. To book a court you have to go in....you can never contact anyone via phone in reception, phone rings out after a while no message or hold facility. Even when you do go in to book with the receptionist the one with long blonde hair always looks so miserable. Not a great experience overall.

Kay R.

Lovely tennis courts, staff are friendly’

Claire P.

Brilliant. My son did the 110k WheelPower charity cycle ride. Very well organised & run throughout the day.

Greta O.

I wanted to call out swim instructor Olivia. My 4YO daughter went from tears and being too scared to get into water without a parent (stage 1) to shouting ‘yay, swimming!’ within two sessions. THANK YOU!

Ben F.

Very nice mono track with 10 lanes. I can imagine wind gets very strong sometimes but it is nice to run on a sunny day here.

The cafe is also very cheap and has seating areas inside but sadly no track sesting.

Zoe

Was here on a NRASTC course. Great facilities. Friendly staff and easy to get to. Colleagues thought cafe was a bit pricey but the food did look yummy.

Kashif W.

Very nice sports and gym facilities. Car park is just about enough at busy times, but manageable