Queens Resource Centre - Croydon

KEDARKEDAR3

very good care by dr.serena lai and mr.amubap

Tanya T.

I personally would not recommend this place to anybody especially regarding two members of staff Emmy Lakin who called my Son a monkey Kirsty Smyth was also present when I asked her why she said it she denied it. When I told the manager Iris Emmy denied it and Kirsty stuck up for her. How can they come in to our house and treat me and my Son like this? Kirsty Smyth heard what was said as Kirsty Smyth was sitting next to her she kept holding my sons necklace its a religious necklace and looking and commenting about it as if I was not allowed to put it on my son. Trying to raise things that are not there. Not only that when I addressed Emmy about her nasty remarks she used my mental health against me and added that I am hearing things and spreaded false lies about me. Why would I address you about this if it was not said? When I addressed Iris the manager she seemed to have stuck up for them and said to me ‘I don't know whats going on with you right now’ and then went on to say ‘actually they seem very caring actually’ what making racist comments and lying about it? Iris the manager did not seem to be bothered. How would Iris like it if that was called to your child and you know it was said and the person was compulsively lying. Not only that Kirsty decided on that day to walk around with my son naked without a nappy on without my permission Emmy Lakin decided to follow Kirsty into our bedroom walked in to our sacred place where all my personal things were out again without permission. How can you walk into somebodies house and actively disrespect people? And their child? How inhuman how would you like it if I called you a pig or some animal and denied it knowing it was said. How would you like it if I called your child a pig? This only has not made me upset but the fact they are meant to support people I did not receive any of that but disrespect and a very racist experience. When I told her I spoke to somebody and showed somebody called Chris, Iris the manager said nobody works for me called Chris. Chris’s indication response was that Emmy Lakin seems to have mental health issues to. So who was this lady called Chris who came into our house to take our personal information? Something does not seem right about this bunch. And I do not appreciate Emily another member calling my son smelly she saw how uncomfortable I was with this and still kept calling him that. Also at the time I raised that the medication was making me tired and what worried me is that they kept upping my dosage. How dangerous. I hope you believe in karma. Do you think I would come all this way to continuously make and take this report further? Iris the manager was not bothered when I was telling her, her response was ‘Okay, Okay, Okay’. You are all not getting away with this. Ive heard similar things like this from a few people in Croydon who do not want to speak up and I think this is disgusting. Even though I put one star if I could I would put none. Do not deserve it! Emmy Lakin and Kirsty Smyth told Iris the manager that I seemed very distressed on that day. On that day they said everything seemed okay with me, so why the lies again if I was in any way shape or form in distress why was it not raised at the time as they have to make sure everything is okay? Not only did I call them for help and their support and their trust to only support me. Why do they feel the need to pick on my child? And make sickening comments. Just goes to show. Nobody would like this if it was done to them or their child at all. If any of this that was said was genuine, why would they tell lies? I have nothing against these members of staff I actually was okay with them until the comment was made and to lie about it absolutely changed my mind so I was told by one of their workers is to leave a review be honest because you do not know who else they have done it to especially when your walking in vulnerable peoples houses, there is no level of trust in the slightest from the people Ive mentioned other wise Ive had a good experience from the other members of the team…

Carole F.

A fantastic intervention service for anyone with mental health. There are a bridge in the community to help anyone in Croydon from being hospitalised. The staff have a wealth of experience and knowledge, they help you to maintain your health. You are allocated a care coordinator who checks on your mental and physical health during one to one sessions Also they can help you to access local services like music, DJ s and art workshops.

Jesus E.

My experience at Queens is genuinely one that has made a positive Impact to my wellbeing I’ve met amazing people that are caring, warm and friendly they’ve not in a rushed me in anyway, I felt heard when we talked about my mental health.

Being able to go through the stigma of having a mental breakdown or having mental illness as well as having the confidence to writing this review is the reason for my amazing care coordinator who is part of Queens Resource team that continue to provide more than support, but have been friends that I aspire to be like, one reason being how well they manage people.

I love this place because each time I walk in I know I’m walking out with sanity, clarity, and a focused mind on achieving my goals.

Mark A.

Good facility for intervention and support for people with mental health issues

Junie F.

It provides a personal service to people who use and visits the center.

Tim H.

Very helpful staff. Nice and clean mostly.

Touseef A.

Reception staff is very helpful and pleasant to talk to.