Psicon - Canterbury

Laura C.

We felt very welcomed and comfortable here. Our daughter had a positive experience, was helped to feel at ease, and after feeling anxious before going in actually quite enjoyed the experience I think. We were very relaxed while waiting in the lounge with comfy sofas and coffee machine. Everybody was very warm and kind. The follow up online meeting also went very well and we soon felt at ease talking with Daniela who was lovely. Thank you so much to everyone at Psicon.

Bridie

Brilliant service. Waited 4 years for my son to be assessed with another service and would have still been waiting now. This service has giving my son the diagnosis that we’ve waited so long to get and will hopefully now help with moving forward with school can’t thank you enough. Quick easy and very reassuring nice staff who made my son feel at ease.

Corrina R.

Very wonderful service to gain insight on a child's diagnosis for ADHD that was greatly affecting her entire life. Staff and doctors were incredibly understanding and supportive of us (not dismissive at all). Highly recommend.

Parisa T.

I’ve had an incredibly frustrating and disappointing experience with Psicon, and I wouldn’t recommend their services.

It started when they lost my sister’s report, which she had already completed, delaying my own assessment unnecessarily. When I finally had my appointment, I felt the doctor I saw could have had more empathy in my appointment and I felt he spoke to me in a condescending manner, as if I were a child in school rather than an adult seeking professional support. It made the entire experience uncomfortable and disheartening.

After the assessment, we had to chase them multiple times just to receive a phone call and to actually get my diagnosis. When I finally did, I was told they would contact me after the Christmas period to discuss potential therapy or medication options. That never happened.

The lack of communication, care, and professionalism throughout this process has been beyond disappointing. ADHD assessments are an important step for many people in understanding themselves and getting the right support and unfortunately this wasn't the case.

Christie M.

We had travelled down from Nottingham, which was a very long journey. On arrival we were greeted with a warm welcome from the receptionist. The building had a very calm atmosphere, the waiting area had low lighting, and comfy chairs with sensory items, this helped in making my daughter feel relaxed. She was greeted by the staff and taken for her assessment. The whole experience was very professional and informative. Following on from this was a consultation with Dr obe Ani, meeting her she was so warm and welcoming which put us at ease straight away, everything was so professionally done i felt heard and my daughter opened up about her struggle and worries. Dr obe Ani answered all our concerns and gave us the knowledge to move forward on our journey. I can't thankyou engough for making the experience a very positive one, showing care and compassion towards my daughter really did help.

Nikky S.

Every single person myself and my son had contact with were fantastic. The receptionists/call handlers were all so friendly and helpful, the initial consultant that we saw via video call was so friendly and understanding and put myself and my son at ease. The staff at Poole hospital and the speech therapist we met with was very nice and made my son feel comfortable. And lastly, the psychologist who did the final part of the assessment, Dr Pieter Van-der-Merwe, I believe his name was, was really amazing. He understood my son and the way his brain works absolutely brilliantly and you could see his passion for his work shining through. I could not thank Psicon enough for what they have done for myself and my son and I would recommend them to anyone needing an assessment for themselves or their child. Thank you so much!

Tracy M.

First the doctors/consultants are excellent, so it is a shame to leave such a review when it’s the rest of the staff letting them down. You never get through to the right place using the automated phone system and then they cannot transfer you! Last appointment tried to pay while there receptionist was unable to use their own stayed to find the invoice. Promised a call next day never happened. Then got a number of email reminders all of which I asked them to call me no response and no acknowledgment. Just called explained I was not very happy was not rude and no bad language used. I explained I was not upset with her but the company she told me she was going to put the phone down on me!!! Unfortunately this has been my experience for the past two years. I cannot fault the consultants, which is a shame they are let down by their staff. Call made 30/09.24 10.15am

Laura

Everyone who we had contact with from psicon where amazing and friendly. We felt listened to and respected at every step of step of the assessment process. We were well informed of each step and always asked if we had any questions. Psicon have made what is an important but stressful journey to diagnosis a little bit more easier
Highly recommend