Dale Bank View - Swadlincote

Sarah E.

AVOID AT ALL COSTS. Rude condescending staff that talk over you. Negligent. Said because I haven't hassled them by not phoning constantly, they thought I didn't need medication so bad. Despite me contact them several occasions explaining I'm not coping without it. Time wasters and don't care at all.

Stephen W.

Last 4 Years have been difficult.
As a System User Since 2008 I have experienced care from different area's ( Mainly Leicester ).. Prior to September 2018 I would Rate Dale Bank View as no more than a 1 star.
But now it is no longer using Locums things have improved for me. Today I rang up with a problem expecting a fob off.
But no..I was promised a call back from the Psychiatrist secretary..
At this point I thought, No Call back, Not a chance ,,
15 minutes Later I got a call back from the secretary.... Explained my Issue.
Again I expected that was as far it would go.
15 Minutes and the Psychiatrist rang me.. He went through options and Issued a medication script, which was ready to pick out within the hour.
I am gob-smacked..
I honestly never thought I would post a Positive review.

Please keep up this level of System service.
You can always turn a negative into Positive the secret is maintaining this cycle.. Fingers Crossed only time will tell..

H

Supposed to review... they never do. They don't send out appointments even when repeatedly calling. Told to phone crisis team... who ignored me, too. My doctor called them and magically the crisis team contacted this unit and got me an appointment with a locum within hours. According to staff they don't have a full time psychiatrist and sometimes not even a locum.
If you need help... these won't help you. I've contacted lots in their chain of people who repeatedly referred me to the crisis team. Useless.

Who A.

No full time psych since Nov 2016. Locums that don’t read your notes before they see you, then don’t listen and send incorrect information by letter to your GP. Complaint submitted not received any feedback. Got spoken to as if I was stupid by a member of the mental health team, full of excuses as to why appts are cancelled. Everybody knows things are difficult in the NHS but constant excuses become tiring after a while. Worst mental health team I’ve had to deal with as a patient. They used to be good. Now they’re appalling.

Simon G.

This used to be such a brilliant place a couple of years ago. Ten days and 3 messages left so far and no call back - although it did take 3 months for a response last time. My Patient Experience complaint has been delayed for over 6 weeks now (presumably they can't get hold of anyone either). No medication review for almost a year. Very bad spell over the last ten days now over leaving friends and family distressed. Not sure what the purpose of this place is anymore. It's horrible being completely ignored and left with no one else to turn to.

Mark A. V.

ABSOLUTELY Disgusting. AVOID LIKE THE PLAGUE.

No one EVER returns calls, no matter now important.

THERES RARELY ANYONE THERE

And as for the secretary’
‘Lesley Lennon’

She has, and is ignoring me. I’ve never met or spoken to the woman yet she has NEVER returned a single call (yes I have the correct number), she’s the most useless rude disgusting individual I have met in 14 years in mental health care.

I managed to get hold of this ‘Lesley’ through a 3rd number given to me. All she said was “who is it” and to speak to her manager Then hung up. Strange behaviour indeed from a woman I have never met or had any contact with

This has been extremely detrimental to my mental health. The second time I phoned her when I was suicidal and she just sighed AND PUT THE PHONE DOWN. AGAIN.

I have been informed that Lesley Lennon’s actions include clinical negligence and malpractice.

I contacted the police due to this matter and the situation is ongoing.

Why this woman is in mental “HEATH” I have no idea

This team is there into help l. Yet I’ve tried to commit suicide 4 times since being in their care.

Macaulay E.

Disgusting how the staff here treat the people in need, nothing but bad reviews that son back two years which ironically is when the i speciation from the Quality Care Commission rates it under ‘requires improvement’ and would have no doubt been given an action plan to which clearly hasn’t been adhered to given how people are still being treated. It’s at the point where I myself have had to contact the CQC again with a complaint due to the way my partner has been treated has fallen in to the categories of which they received bad scores in.

Constantly telling people they will call them back. No calls
Constantly saying a certain member of staff will ring then back. That person is away
Constantly telling people that the Duty will ring then back. The duty is the person that’s off meaning they have no duty.

Been told to ‘hang on until Monday for medication prescription even though they were told the medication would last until Saturday afternoon (this is Friday evening)

Been told the consultant will look in to medication via the diagnosis and yet no call back

‘Dianne’ will be calling Tuesday. Nothing
Wednesday. Nothing
Thursday. Away
Friday. Away
Following week. On annual leave, although she’s supposed to be the duty yet again leaving the place with no duty.

This place needs some serious improvements and sharpish, with luck the CQC will be looking in to things with a stern outlook, I will also be updating my report to them to let them know just how things are carrying on and how when they were told the CQC has been contacted for everyone’s sakes including the bad reviews they seemed to not care at all.

This place needs new staff, staff that care or closing down..

Ironically I was sent to this place in my early teens. Still waiting for a reply after my first appointment over a decade later.

sound G. P.

don't offer appointments when needed i was waiting 5 months for an appointment for them to say they had referred me back to my gp, without telling me.... waste of space and taxpayers money