Cygnet Aspen Clinic - Mexborough

Neil M.

Absolutely fantastic staff who all work extremely hard to create a safe and supportive environment to aid recovery. My daughter was recently discharged and i can not speak highly enough about the support and compasion shown to her throughout her stay. The staff are like an extended family from the cleaning staff, support staff , nurses right through to the senior doctors and they all work closely with the patients creating a fantasic rehabilitation setting. They are all very proffesional but show so much love and kindness to the patients in their care. I just wish the other hospitals my daughter was located in prior to Aspen clinic were as good .
Keep up the good work you dont get enough credit for the work you do.

Jade W.

Amazing not been here long. But compared to my rehab which was abysmal before this one. (I won’t include the name as that is not fair) They’ve welcomed me. Nothing I ask for is a bother, they do it straight away Everything is ligature free in my room. The food is amazing and so is the kitchen staff!
Domestic/Maintenance are there straight away when you need them and are very helpful
Support workers are AMAZING. They’ve helped me through some tough times. Very compassionate and professional. They’ve Offered me 1:1’s regularly I am ever so thankful
They very rarely have agency staff I think consistency is key in these environments. In previous hospitals, I’ve felt like they’ve not been like home. Here I feel like I can relax as I would do in the community in my own home. I also feel ever so safe. Occupational Activities are done regularly and I can request one at any given time.
the multidisciplinary team goes above and beyond
A psychologist is currently on annual leave
The psychiatrist is very compassionate and makes me feel valued and is very helpful to my needs
Nurses 90% of the time respond to incidents straight away, are always friendly, and offer 1:1’s and medication is always done at the allocated times. Been a rehab they reinforce us to come to get our medication without prompting.
And the management and receptionist are fab!!
If I’ve forgotten any sorry!! It is not restrictive here but obviously has blanket rules. I’ve been told by staff and patients that Intramuscular injection aka IM is used in emergencies. I feel like it helps better this way as it keeps my dignity and I can calm down and use PRN - medication when needed orally.
The sensory room is locked but on request, I’ve been allowed access. It is very resourceful and has lots of helpful/calming objects in it.
The tranquillity room is bare apart from furniture I and other service users use as a calming down space regularly. Staff is always on hand to hear about improvements I could do on the ward. I’ve mentioned a couple and they’ve done it straight away. I’m trying to remember more as I was involved in meetings with other hospitals. I am very happy here and feel as though I am getting the support I need they also involve relatives which my family are very happy about thank you Aspen Clinic!! If I could give more thank 5* I would.

Shauna K.

Absolutely wonderful staff team, very understanding and compassionate. I spent 3 years at Cygnet Aspen clinic and the support I received was unbelievable. Loads of daily activities to keep you occupied from the therapy coordinators. The nursing and support team is another level of support, there was never a time I didn’t feel supported and after some complicated conversations with my home team there was never a time I felt like they didn’t have my back. They don’t get enough credit! Would recommend to anyone needing trauma work/dbt and some help with their recovery. Thank you Aspen Clinic you saved my life.

Emma A.

I would recommend Aspen Clinic to anybody who wants to be in active mental health recovery. I Spent 3 years here and cannot express just how amazing the staff are. My situations became a little complex and the staff and MDT all had my back and helped make the situations as smoothe as possible, for them I cannot thank enough. Through therapies I learnt how to retrain my brain. It truly has saved my life. I started to use the skills to a point now where I don't realise I am actually using them, it comes natural. It's not an easy process having majority of your rights/freedom in somebody else's hands, but they really do have our best interests (even when we cannot see it ourselves) I will forever be greatful to Aspens staff for saving my life.

Eva D.

I've been here over 4 months now and its really helping to teach me what real safety is. I was so so scared when I came here that I barely came out of my room. But now 4 months on im doing more well then I have done in a long time. I struggled many years prior to this admission but since coming here not only have I calmed down in myself but as days go by im having less incidents and my mood lately has picked up immensely. Im proud of myself. Yes I have blips and bad days but the staff here are all amazingly lovely and caring and its the first time since I was 14 that I actually feel safe and the staff really care and have been there for me 100% and are keeping me safe from my own self alot of the time too. I'm learning also what safe feels like. This unit i would now give 5 stars. When I mention i feel safe i mean im kept safe from my own self and I am starting to be grateful 🙏 to everyone here. And im also learning how to trust again too. Everyone here is trustworthy and so caring and understanding.
I dont know how long my journey here will be but i will be forever grateful to these guys here. The psychologists are also great too. And mine helps me alot. As do the psychiatrists who really understand and Get me 100%.
Everyone treats me with so much compassion and that means so much to me.

Thanks aspen clinic.
I appreciate all you are doing to help me and thankyou for helping me feel safe again after years of instability and trauma.
From the bottom of my heart THANKYOU ❤
Im SUPER GRATEFUL TO ALL OF YOU x

Lesley R.

Just being transferred to this unit from cygnet harrogate hospital most of the staff are unprofessional some swear in front of the patients like it's acceptable. They don't provide cooked vegan meals so having to eat vegan mircowave meals. There's hardly anything to do on the ward the staff are happy for you in stay in your rooms. Found a patient's document in the lounge which was accessible for anyone to read. Only have one visitor room and it's the staff meeting room, there's 16 patients here. The staff are bothered mostly with their levels of observations on patients the less you can be on observations is hourly. Some women have being here years well it seems the therapy can't be working for them. Cygnet seems to put profit before people. The information on the place is very misleading it's nothing like that in reality. I didn't want to award it any star. I hate this place it's making me very miserable and l feel so alienated from staff because l don't share their culture. They operate emotional abuse and dismiss it when questioned about it. Just being given my care plan it included two other patients names in it and had abit of their history what a breach of confidential on my plan. They don't provide medications for your physical ailments had to contact my gp in Hull for steriod cream which l was prescribed at the last hospital when admitted here they had my medication notes which would have my prescribed medication on. Kept asking for my medication for 3 weeks in the end l contacted my gp as they just ignored me here. Contacted my gp asking for a prescription of anti depressants which l took before l came into hospital as l haven't being prescribed any here.

Emmanuel K. T.

Had my 6 weeks placement at this clinic and every member of staff was fantastic. Is my best placement so far.

Kaneez A.

It a lovely place staff r absolutely lovely the place is nice all the staff r friendly and nice environment I was inpatient from acute ward the staff had never time to sit with patients they just left you 2 it and I didn't get that support they way staff help me here Dr Jill the manger the head of care r absolutely lovely and friendly people I've come cross