Birmingham & Solihull Mental Health NHS Trust - Birmingham

Nazia K.

I have been fighting for over 2 years to have a move to a different treatment centre for two family members due to the lack of commitment to patients needs. From the moment you walk in you are unwelcome, the place lacks any form of compassion, kindness or empathy.
The receptionist (majority) have sat talking amongst themselves whilst I've questioned if I am invisible to finally be acknowledged. Then to be sat in a wide open echoing area with no difriation or consideration for people who have anxiety or do not want to be around others.
I feel the majority of staff in the organisation are desensitised or lack the ability to see the seriousness of situations or offer reassurance

Ehtasham T.

This place is such a bad practice so unprofessional and no care for patients. I asked for my mum notes and by law they should give it but dr Ahmed didn’t which I’m absolutely furious about. I showed dr Ahmed a letter back in October and he said get that printed and il do a letter for you regarding that matter and two months later I’m chasing him and coming in to ask him when I have an appointment for him to say he never recieved it when I was told by receptionist he did. This place is an absolute joke and run down. So unprofessional and disgusting to be serving the community.

Neemo 1.

Hopefully I will get help in my case not judge by what’s written on paper about me. Would be great to actually meet my cpn and doctor I hope things go smoothly and not on a negative note like most of these places. Look forward to positive beginnings.

Kelly T.

I'm James Walsh and I would love to thank firstly Helen Jackson for her help and dedication with my case and for the reception staff that was outstanding and the only survive that liaison tome big thank you

Justin E.

Please be careful using their toilet because apparently its common practice for people to be both watched and timed when using said toilet so if like me you suffer anxiety and find public waiting room extremely uncomfortable or again like myself use the rest room because epileptic seizures result in your belongings going missing so confine yourself to a rest room to safeguard against this be careful because while the place is supposed to be a mental health clinic which you would imagine might comprehend such issues this does not apply to their security who across as confrontational patronising and disrespectful when given no reason so please bear this in mind because it has been my experience today upon visiting said clinic

Lana P.

This organization is abusive,They are controlled by the DWP , The management have access to every benefit that the patrons have .

L X.