Ashcombe Centre - Leek

Beatriz E. S.

Very dessapointed, let down, medication not working and therapy not enough. Tried to engaged with my GP and this center, impossible. I have not improved, they have done nothing for me but pass me from one to another.I'm lost without any medical guidance,having to pay private doctors for the medication I need and the NHS won't even consider. worrying to think how many others are on this black hole, untreated and worsening by the day. Scary 😒😕😔 not sure how I'm going to end but certainly can't go on like this much longer.

Grant H.

A very unreliable service. I feel very let down and have lost trust in the NHS regarding my mental health because of people not getting back to me, etc.

K W.

Edit Update#4 I have now been discharged from service, because of the long list of people they need to see. I don't feel one bit better mentally, I have self reffered and i am offered three therapy appointments. Which in the past have not helpdd, the mental health psychologist for the centre is useless. Her techniques don't work and it's mainly reading from text books or onlline source material which doesent help with having autism and not understanding any of it. I wouldn't recommend referring anyone to these clowns..your life will be better for it.

Now I'm trying to find somewhere else to go to.

This place is poorly run, the staff had no experience of autism until I kicked off and emailed the chief executive for the area..which they then had autism experts go in to teach them. I had evey option to sue these clowns back in the day but due to nhs being protected due to 3 year mark I was unable too. If that law ever gets reversed , il be passing this place on to a solicitors.

Edit update #3 8 months since past review. Still no therapy or psychologist sessions. Meet ups with cpn involve talking about things irrelevant to mental health recovery. Service is trying to silence me by palming me off to external services. Have diagnosis of aspergers syndrome and borderline personality disorder. Antipsychotics have proven useful to treat BpD. According to health sites.. this private firm contracted by NHS refuse to explore these avenues and I'm pretty much left to it with no therapy and standard ssri which do little to improve my mood. I constantly feel suicidal and am getting to the point where I want to give up truly. This place should be shut down and contracted out to a service that actually cares about patients
EdIT 2 years on
Still no help with this service though now i have a support worker who is of no use if i am.being honest. Though he means well and seems like a nice person. In terms of recovery i dont feel like i am getting much. I still deal with the stress of life. The service itself is looking for any excuse to discharge me. Due to its "Staff shortage and over subscription" !! Still not seen a psychologist yet my cmd claims i have (when i saw a dr for a medication review back in december 2021) still no therapy; though i was given an option of group therapy (probably to acclimate their staff shortage) over video call. This i said is unacceptable because i dont even skype friends or family. Why would i be okay talking with strangers about their and my own depression. Not them taking into account i have aspergers syndrome and therefore somewhat socially inept and the anxiety that brings They haveno autism training what so ever. I asked for alternative therapy and was told there is none and they can refer me to another service (passing the book) and as a result be discharged. I HAVE STILL HAD NO THERAPY!! I have complaimed and never had anything back in writing.

I was then ambushed in a small room by my support worker cmd, a therapist , the staff whose name i can not mention . I was apprehensive about signing anything with no friendly witness present so i told them no i wont sign anything. Little did i know i was coerced into a verbal contract where i have to stick to appointment slots for stabilisation with cmd whatever that means otherwise discharged . No therapist Still But some jargon which preludes to that (bare in mind 2 and half years of suicide attempts and i still have no therapy) i have been depressed for 10 years with multiple back and forths to CBT therapy 15 weeks with 6 month re referal waits before repeating agaim and again in macclesfield when i lived in cheshire. Tried 6 different SSRI fornumerous suicide attempts hospital admissions. And they clearly read none of that from my file. If they did. They would help quicker. Medical negligence. I have contacted cqc twice and will follow up with what happens next. This place should be investigated and management sacked.and i ambeing told i have be stabilised before incan see a therapist

Gail W.

Well Cpn was always off sick, nobody to cover at all. 17 safe guardings raised regarding my daughter. Consultant waste of time. Never no meetings set up. 6 years of hell. Not listening. Wrong diagnosis wrong medication. Blood tests were never done. No back up from Duty manager. QCC involved for 2 years. No explanation as yet. Social worker. Making excuses for the poor care and neglect of a patient. Numerous phone calls, never received a phone call back. Debbie center manager rang several times. No phone call back from her. Made there own stories up. It needs shutting down and half the staff need to be retrained or sacked and pin number took away!!!!

Kieran E. O.

I've had a great experience with the centre. They have helped a lot, although things are slow, they can't be blamed for it. They give the best care possible in this day and age.

Josh H.

Say they will ring you back but never do. Persistence and moaning is the only way to ever get ever seen. Been here for over three years, great help when you get seen.

Charlie C.

Amazing really helped me

Jon C.

Very unreliable. Ring for ages, ends up pointless. Not very good at all.